FAQ

Below are some of the most frequent questions we receive. If you have a question that isn't answered below, please reach out to us at alex.hopper@4x4outfittersllc.com and we will get back to you shortly.

 

How soon will my order ship?

Orders are usually processed the same or the following business day depending on the time of the order and our order volume. Once an order is processed, items in stock will usually ship out within 1-2 business days. Special order items can take much longer, and we will notify you of an estimated timeline once we receive one from the manufacturer. 

On orders sent directly from a manufacturer, we will send tracking as soon as we receive it. 

I received my item but it's damaged! What do I do now?
Do not install the product. We cannot process a claim if the item has been installed. Retain all packaging material, the damaged item, and anything else that came with the product. Please contact us right away so we can start a damaged shipment claim.

I only received part of my order. Where is the rest?
We source our parts from warehouses across the country, so depending on availability at any given moments parts of the same order may ship from different warehouses.

If you have not heard from us regarding multiple shipments, please reach out to us at alex.hopper@4x4outfittersllc.com.

What do I do if I have a problem with my order once I receive it?
If you have any issue with an order that you received, please contact us immediately. We make it a priority to help our customers with any issue they may have, whether it is a damaged item, incorrect part, or missing part.

How can I tell if an item is in stock? 
Most of the items on our site are in stock at any given moment. We make it a point to only sell items that look great and are well stocked, however sometimes our vendors will be back ordered on a specific part. When this occurs, we will immediately notify you and work to get you the part as soon as possible.

What happens if my product is on back order?
If an item you order turns out to be on back order, we will let you know as soon as possible. You will then have the option to wait for the back order status to change or cancel your order. If you keep your item on order your credit card will still be charged right away. Payment in advance is needed in order to place the order with our supplier and ensure the order is in line for fulfillment when the back order status changes.

What is your return policy? 
We strive to handle all returns in a fair and timely manner. For more information please see our full return policy here.

*Price and availability are subject to change without notice.